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sigelphoenix: (poor straight white boys)
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What. What.

posted by [personal profile] sigelphoenix at 12:30pm on 08/02/2011 under ,
Excerpt from the response I received to my second email (see previous entry):

While I am just a Customer Service Representative of this company, I feel like I should share my point of view.

I totally understand where you're coming from as a consumer, and realize the gray area that has been created.

Ultimately, as an employee of the company that created this campaign, I feel honored that we broke the status quo in a sea of other companies that advertise in similar ways. Did it make some uncomfortable? Yes. Did it make some think? Yes. Did it make people act? Yes. Personally, I've been forced to take a look at what I consider the "tipping point" of what action is. How many people does it take to change the status quo? How many have to support a cause before action is taken? I may never know these answers, but I feel like I work at a company that has it's hand on the pulse of questions like this.


Is there any way this doesn't boil down to, "I'm glad we made people think, because clearly no one was thinking about these issues before, and clearly being obnoxious was the best way to do it"?

God, this is like the white people who ignore the grief, stress, anger, and depression caused by RaceFail (whatever iteration) and just gush, "I'm so grateful I could learn from this!"
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There are 2 comments on this entry. (Reply.)
kiwikiwi: (uncontrollably excited)

(no subject)

posted by [personal profile] kiwikiwi at 02:33am on 09/02/2011
Would it be out of line to reply to that with something like "as a customer service representative, I would hope that your company would have better trained you in appropriate ways to respond to complaints - your personal, subjective opinion is not useful nor professional, and honestly I found it both insulting and ignorant. In the future, you should at least check if your company has a policy on responses, as yours does not make the situation better in the slightest"
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sigelphoenix: (tomo thinking)

(no subject)

posted by [personal profile] sigelphoenix at 06:55am on 09/02/2011
Well, I did already respond to that message (which is when I got the very short, he-might-be-pissed-but-is-a-customer-service-employee reply), so while I really like your suggested response, to say anything more at this point would probably just be goading, I think. XD That, and, to be fair, I did first address him as an individual person when I acknowledged that he =/= Groupon, so maybe he thought that was an invitation to share his feeeeeelings? And to be honest, I'd be more welcoming of those feeeeelings if they weren't so drenched in U.S. solipsism.

... Right now, I just wish I could retroactively make my response to him your icon, to let him know what I thought of his pride in "breaking the status quo." XD
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